RETURN & EXCHANGES

We offer the opportunity to return our products ordered from semihuman.eu . You may get a full refund or exchange your item. The item must be in its original packaging, with its labeling, and be in perfect condition (not worn, not washed, and not dry cleaned). You have 30 days from the day of receipt to return any unused items. You may choose a different product of the same value or less in exchange. 
 

Personalized products made by SEMIHUMAN are customized just for you and your company. This means that such products are not returnable unless there is any manufacturing error.
 

Complains & faulty delivered goods
 

If you have received a faulty item, we will offer a replacement of the item or offer you a refund of your purchase. ___ If you have received the wrong product or size, we will pay for the return of the product and send you the correct product. ___ If the item is out of stock, we will refund the price of the item. 

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Return procedure

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How to proceed with a returned item:

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❯ Write us an email to hello@semihuman.eu regarding the return and wait for our confirmation email. Please send the item only after confirmation is received.

❯ Pack your order in the same box as the parcel arrived or any other sturdy box.

❯ Choose a courier and send the parcel to SEMIHUMAN Ideas Think Tank to this address: SEMIHUMAN Ideas Think Tank at Šeimyniškių str. 21-7, Vilnius, Lithuania. Please note that return costs are on the client’s side.

❯ For National returns, you may use LP EXPRESS or OMNIVA terminals.

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If a parcel is lost when returning the product it is full of the client’s responsibility. ___ Please note, if a SEMIHUMAN product is acquired at our partner’s shop, the item must be returned directly to the same shop. Refund: ___ The refund will be processed after receiving and inspecting the returned item. Once the refund is done we would update you with a confirmation email. ___ Please expect a refund within 14 days from when we process your return. ___ Please expect a replacement product between 2-7 working days from when we process your return.