We design, implement, and optimise sustained engagement systems for companies to build lasting bonds with their people*.
*Clients, customers, users,
Assessing and revamping existing retention or loyalty programs.
Assisting in selecting the ideal loyalty platform vendors and technology.
A ground-up development of a sustained engagement system or relevant elements.
We primarily use game psychology and game mechanics to impact both: loyalty and retention.
Primarily transactional, focusing on encouraging repeat business through strategies such as subscriptions, discounts, offers, and rewards programs.
Centred on nurturing a deeply rooted connection through consistent, positive interactions that go beyond transactions.
systems include both:
◤ “5% increase in customer retention can increase a company's profitability by 75%.” -- Brain & Company, Harvard Business Review
Various projects with:
Amadeus IT Group
Lithuanian council for culture
Augmented America >> █
█ However, there’s a deeply rooted misconception about retention. Retention is not loyalty. And, loyalty is not a program.